Stone Douglas, Patton Bruce et al. Difficult Conversations: How to Discuss What Matters Most

Penguin Books, 2003. — 272 p.We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
Decipher the underlying structure of every difficult conversation
Start a conversation without defensiveness
Listen for the meaning of what is not said
Stay balanced in the face of attacks and accusations
Move from emotion to productive problem solvingAbout authors:
Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and the Harvard Negotiation Project. They have been consultants to businesspeople, governments, organizations, communities, and individuals around the world, and have written on negotiation and communication in publications ranging from the New York Times to Parents magazine. Bruce Patton is also a co-author of Getting to Yes. Each of them lives in Boston, Massachusetts.
Stone and Heen are the authors of Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It Is Off Base, Unfair, Poorly Delivered, and Frankly, You're Not in the Mood) (Viking/Penguin, 2014)
Roger Fisher is the Samuel Williston Professor of Law Emeritus, Director of the Harvard Negotiation Project, and the founder of two consulting organizations devoted to strategic advice and negotiation training.Имеется русский перевод: Стоун Дуглас, Пэттон Брюс и др. Трудные разговоры. — Минск: Попурри, 2004.