AMACOM – 2003, 368 pages ISBN: 0814407595Developed by Motorola and popularized by Jack Welch and GE, Six Sigma has been and remains today's hottest program for "zero defect" quality excellence. Now, part of the renowned Motorola team that started it all has succeeded like no one else at transferring the true essence of Six Sigma to the written page. In The Power of Ultimate Six Sigma (TM), Keki Bhote provides an accessible guidebook for applying this breakthrough management tool to every business processes, from manufacturing and customer retention to supply chain management and leadership. The book is packed with every technique and metric necessary for a fast, smooth implementation, giving readers everything they need to make their own companies world-class in their industry. In addition, numerous case studies of benchmark companies illustrate the factors that contribute to success. Bhote includes assessment tools designed to help a company gauge its current status and measure future progress. This book is the ultimate guide to the ultimate quality assurance tool.
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