Добавлен пользователем k_tyutyunov, дата добавления неизвестна
ISBN 0 7506 5561 5 2003, Elsevier Science Ltd. 200p.The development of TQM has seen the introduction and adoption of many dialects and components, including quality circles, international systems and standards, statistical process control (SPC), business process re-engineering BPR), lean manufacturing, continuous improvement, benchmarking and business excellence. An approach finding favour in some companies was Six Sigma, most famously used in Motorola, General Electric and Allied Signal. This operationalized TQM into a project-based system, based on delivering tangible business benefits, often directly to the bottom line. Strange combinations of the various approaches have led to Lean Sigma and other company specific acronyms such as ‘Statistically Based Continuous Improvement (SBCI)’. The authors of this book have looked at the history of what I call TQM and developed another approach – Fit Sigma – which they hope will address some of the failures in the implementation of earlier projects and programmes, particularly in smaller companies and service organizations.
Чтобы скачать этот файл зарегистрируйтесь и/или войдите на сайт используя форму сверху.