Pearson, 2013. — 427 p.For undergraduate courses in Quality Management or Total Quality Management; also relevant for students studying technology, engineering, or business. This textbook features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality -- including several that receive little or no attention in other total quality books — helping students understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness.Philosophy and Concepts The Total Quality Approach to Quality Management Quality and Global Competitiveness Strategic Management: Planning and Execution for Competitive Advantage Quality Management, Ethics, and Corporate Social Responsibility Partnering and Strategic Alliances Quality Culture: Changing Hearts, Minds, and Attitudes Customer Satisfaction, Retention, and Loyalty Employee Empowerment Leadership and Change Team Building and Teamwork Effective Communication Education and Training Overcoming Politics, Negativity, and Conflict in the Workplace ISO 9000 and Total Quality: The Relationship Tools and Techniques Overview of Total Quality Tools Problem Solving and Decision Making Quality Function Deployment (QFD) Optimizing and Controlling Processes Through Statistical Process Control (SPC) Continual Improvement Methods with Six Sigma, Lean, and Lean Six Sigma Benchmarking Just-in-Time Manufacturing (JIT) Implementing Total Quality Management
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McGraw-Hill, 2013. — 497 p. — 2nd ed. — ISBN 9780071799249
Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance on effectively applying the principles of quality...