NY: Routledge, 2007. — 456 p. — (Public Administration and Public Policy Series 102).The central resource for process improvement and innovation, this book includes valuable techniques to identify and improve organizational processes, as well as manage the change that accompanies implementation. Strategic Management for Public and Nonprofit Organizations discusses SWOT analysis, TQM, systematic innovation, Six Sigma, quality function deployment, process mapping, gap analysis, and activity based costing. With helpful references to secondary sources and a comprehensive glossary, this text will benefit public administrators, financial managers, public planners, investment managers, policy analysts, and public policy specialists, and upper-level undergraduate and graduate students in these disciplines.
Preface Strategic Management Organizational Decision Making: The Framework for Strategic Management Strategic Planning: Mission, Vision, Goals, and Objectives Strategic Planning: SWOT Analysis, Strategies, Policies, and Implementation Productivity and Quality Improvement Resource Management: Process Reengineering Resource Management: Cost Analysis Resource Management: Budgeting Change Management Organization Control Performance Evaluation Information Management and Decision-Support Systems Appendix Glossary Index
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