2nd Edition. — CRC Press, 2011. — 180 p. — ISBN 978-1-4398-9127-8The bestselling first edition of this influential resource has been incorporated into the curriculum at forward thinking colleges and universities, a leading vocational technical institute, many in-house corporate continuous improvement approaches, and the United Nations’ headquarters.Providing a complete and accessible introduction to process maps, The Basics of Process Mapping, Second Edition raises the bar on what constitutes the basics. Thoroughly revised and updated to keep pace with recent developments, it explains how relationship maps, cross-functional process maps (swimlane diagrams), and flowcharts can be used as a set to provide different views of work.New in the Second Edition: Four new chapters and 75 new graphics An introduction to the concepts of flow and waste and how both appear in knowledge work or business processes A set of measures for flow and waste A discussion of problematic features of knowledge work and business processes that act as barriers to flow Seven principles* and 29 guidelines for improving the flow of knowledge work A detailed (actual) case study that shows how one organization applied the principles and guidelines to reduce lead time from an average of 28 days to 4 days Unlike "tool books" or "pocket guides" that focus on discrete tools in isolation, this text use a single comprehensive service work example that integrates all three maps, and illustrates the insights they provide when applied as a set. It contains how to procedures for creating each type of map, and includes clear-cut guidance for determining when each type of map is most appropriate. The well-rounded understanding provided in these pages will allow readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels.ContentsOverview Thinking about Work Why Map a Process? Relationship Maps Cross-Functional Process Map (aka Swimlane Diagram) Flowchart Seven Principles to Improve Flow Appendix
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Academica – 2010, 224 pages.
ISBN: 8776758141, 9788776758141.
This textbook is intended for higher education and practitioners. The book is a guide to how companies can improve their business processes to represent that achieve business gains. The book is structured according to the general course, as process improvement projects follows. Below discussed among other topics:...
2nd ed. John Wiley & Sons, Inc., 2009. – 338 pages.
Introduction. Pinocchio and the World of Business
What Is This Thing Called Process Mapping?
Interviewing and Map Generation
Map Generation: An Example
Map Analysis: An Example
Pitfalls and Traps
John Wiley, 2010, 281с.
Эта книга соответствует своему названию и представляет читателям инструменты для генерирования новых бизнес-моделей. В ней содержится множество рисунков, диаграмм и реальных бизнес-историй, в книге разбирается по частям весь сложный процесс понимания современных бизнес-моделей. Авторы объясняют, как на первый взгляд парадоксальные...