Norwood: ARTECH HOUSE, 2003. — 402 p. — ISBN 1-58053-526-7. This book is dedicated to my wife, Judith, for forty-five years of total quality marriage and still going strong. An effective ISO 9001:2000 quality management system, driven by a fully compliant quality manual, is key in meeting ISO 9000 quality standards and a must for obtaining ISO certification. Written by an RAB certified quality management systems lead auditor, with forty years of industrial experience - who has a 10-year track record in either the consultation or auditing support of over one-hundred ISO certified organizations - this book provides you with the design principles and techniques for implementing an effective quality management system. The book describes the design rules required to document, implement, and demonstrate quality management system effectiveness in compliance with the latest version of the ISO 9000 International Standard. This systematic and engineering approach simplifies the many complexities in maintaining compliance with ISO standards. This hands-on guide is packed with tips and insights the author has garnered from personally designing quality management systems that integrate organizational strategy with quality management. Moreover, the book helps you create meaningful documentation and a user-friendly, informative quality manual that together form the core of an effective and responsive quality management system.
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