Amsterdam University Press, 2009. — 395 p. — ISBN: 9056295756, 9789056295752. Social benchmarking is an evaluation method in which the performance levels of different public social programs are compared, either relatively to each other or to an absolute value. The first part of this research discusses the use of social benchmarking for the evaluation of active labour market policies. This part also develops a social benchmark model, which can be used to assess the performance of active labour market policies in general, and work-based employment programs in specific. The second part of this research consists of the actual benchmarking of the work-based employment programs in five countries: Australia, Canada, the Netherlands, Switzerland and the United Kingdom. Table of contents: Acknowledgments. Table of Content. List of Abbreviations. Introduction. Benchmarking the policy-chain. The three dimensions of work-based employment programs. Performance indicators of work-based employment programs. Summary and conclusions on social benchmarking. Input Benchmark. Process Benchmark. Output Benchmark. Impact benchmark. External factors. Benchmark synthesis. Conclusions and recommendations. References. Appendix A Formulas and calculations. Summary in English. Nederlandse Samenvatting.
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