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Jaap van den Heuvel. The Effectiveness of ISO 9001 and Six Sigma in Healthcare

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Jaap van den Heuvel. The Effectiveness of ISO 9001 and Six Sigma in Healthcare
Beaumont Quality Publications, 2006. — 162 р.
All over the world healthcare is facing serious problems. Costs are exploding and quality of care consistently fails to meet justified expectations (IOM 2001). Quality management therefore is a major strategic issue in healthcare organizations. Unfortunately there is little agreement on the precise definition and content of quality and quality management in healthcare. Many concepts and tools originate from industry. There are, however, some fundamental differences between healthcare and industry that have to be taken into account before transferring those concepts and tools. The subject of this thesis is the transfer to a hospital of two quality management tools; the ISO 9000 standards and Six Sigma. General conclusions will be drawn that may assist other healthcare institutions to face their challenges in quality management.
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