NASA-HDBK-8739.18 Procedural Handbook for NASA Program and Project Management of Problems, Nonconformances, and Anomalies

National Aeronautics and Space Administration (NASA). This Technical Handbook approved by NASA 04-29-2008. Expiration Date: 04-29-2013. 86 p. This handbook is primarily designed to provide a description of technical data management and support processes. The document also provides an overview of the problem management process and a means to track problems within a program or project. Finally, this handbook provides guidance on methods and techniques for assessing and analyzing problems and provides suggestions for reporting and documenting problems for recurrence control.