Financial Times/ Prentice Hall, 2003. – 241 p. – ISBN: 1854183281, 9781854183286Whether you are a first-time manager, a function specialist, or someone running your own organization, your objectives will always be the same: how do I obtain—and sustain—the best performance from both myself and my team? Based on in-depth experience of developing people and initiating change within many types of organizations, Mark Thomas provides a practical guide to mastering the essential techniques of people management. He explains all the key concepts clearly and his book, packed with examples, charts, tips, and techniques, is full of practical advice and shrewd insights. Written by an author with many years' experience as a successful trainer and consultant, Mastering People Management is an outstanding introduction to the subject: it covers all the ground with thoroughness and clarity together with examples and insights that bring theory to life. About the Author Mark Thomas is a business consultant, author, and speaker who has worked in over 40 different countries. His clients include Lloyds TSB Asset Management, Motorola, Barclays Capital, Reuters, Cisco, Sony, HSBC, Coca-Cola, Mars, Nestlé, Aramex, Shell, Union Bank of Switzerland, and the American Management Association. Mark Thomas is a senior partner with Performance Dynamics Management Consultants, an international business consultancy specializing in organizational change and people development. He is also a fellow of the UK Chartered Institute of Personnel and Development and an associate faculty member of the Tias Business School in Holland and MCE in Brussels.Contents: What is management? You are a manager! Welcome to the world of people management Projecting versus attracting strategies So what is management really all about? The classic functions of management But things are changing Managing in the knowledge era Adapting the process of managing to the knowledge era Two classic approaches to managing and leading in today’s organization Task, team and individual model The situational approach Leadership: the most valuable attributes of a leader Will managers become extinct? Characteristics of the knowledge era and the worst of the old world managers Mastering yourself Getting in shape for the future Insecurity as a daily phenomenon Action plan Developing a personal brand plan – what is your brand value worth? Drawing a life line chart Conducting a personal SWOT analysis The seven essential questions in your personal brand plan Getting support for your personal brand plan (PBP) Eight key activities to assist you in developing your asset base Action points Getting balanced – how to take control and manage yourself and your true value Assess your management skills Identify areas for development at work Mastering performance management Managing performance Influencing people Some basic influencing styles – their strengths and downsides Classic influencing styles in detail Effective delegation Mastering face-to-face communications How to really listen Six fundamental questions to ask yourself to improve your communications style Listening and communicating to others – some basic rules Applying classic questioning techniques Action point Understanding the impact of non-verbal communications Action point Mastering role reviews and coaching techniques Appraising your people Action points Conducting a role review and performance management meeting A quick summary guide to running successful role reviews Mastering poor performers How to deal with poor performers Managing poor performers – a quick route map Agreeing performance targets How to give negative feedback successfully Receiving feedback The ten golden rules of feedback Mastering team management An introduction to team performance Team development How to start up a team building process A strategy for day-to-day teamworking Team working – processes Recognizing why teams fail Understanding your team roles Belbin team types summary Mastering time management Managing time Action point Managing your time effectively Tackling ‘time robbers’ Understanding your motivation Planning and organizing your time Minimize the effects of interruptions Managing crises Ensuring that efficient time management is maintained Mastering meetings An introduction to managing meetings Techniques for managing meetings Mastering the skills of assertion The difference between passive, assertive and aggressive behaviour Behaving assertively A quick guide to developing assertiveness skills Dealing with unjust criticism Eight essential tips in behaving assertively Neutralizing anger Summary checklists Are you a leader or a **** Absolute don’ts for real leaders Listening Feedback Delegation A simple guide to managing performance A short guide to making better use of your time Managing people – a simple guide to assessing people High performance team checklist The key rules of assertiveness Listening skills checklist
Чтобы скачать этот файл зарегистрируйтесь и/или войдите на сайт используя форму сверху.
HBR’s 10 Must Reads. Fourth part. - Boston: HBR, 2011. - 121 p.
This six-title collection includes only the most critical articles from the world’s top management experts, curetted from Harvard Business Review’s rich archives. We’ve done the work of selecting them so you won’t have to. From leadership and strategy to managing yourself and others, HBR’s Must...
HBR’s Must Reads. Third part. - Boston: HBR, 2011. - 75 p.
This six-title collection includes only the most critical articles from the world’s top management experts, curetted from Harvard Business Review’s rich archives. We’ve done the work of selecting them so you won’t have to. From leadership and strategy to managing yourself and others, HBR’s Must Reads...
2nd ed. — Wiley, 2010. — 707 p. — ISBN: 047052829X, 9780470528297.
The bestselling first edition of Project Management Best Practices: Achieving Global Excellence set the course for project managers navigating the increasingly challenging task of working within global corporations and with distant and diverse work teams. This new edition carries that tradition to the next step,...
Academic Press, 2009. — 864 p. — ISBN: 0123747651. Robert Nisbet, Pacific Capital Bank Corporation, Santa Barbara, CA, USA John Elder, Elder Research, Inc. and the University of Virginia, Charlottesville, USA Gary Miner, StatSoft, Inc. , Tulsa, OK, USA Description The Handbook of Statistical Analysis and Data Mining Applications is a comprehensive professional reference book that...
3rd edition. — Wiley, 2008. — 484 p. — ISBN 0470247894, 9780470247891
This is one of the bestselling books ever published on the topic of project management. Now in a revised new third edition, it presents you with a wealth of proven techniques for managing projects—from establishing project objectives to building schedules to projecting costs. It includes all the basics on...
Wysocki R. K. , McGary R. - Effective Project Management, Wiley Publishing, Inc., -2003, Third edition, -504p.
What Is a Project?
Defining a Project.
Sequence of Activities.
According to Specification.
What Is a Program?